Interactive Intelligence Launches Interactive Voice Response Product
INDIANAPOLIS, IN - Interactive Intelligence (Nasdaq: ININ), a developer of interaction management software, launched its interactive voice response product, called Vocalité, at CT Expo. Vocalité is a multi-channel, software-based IVR product that gives enterprises, contact centers and service providers a self-service option designed to increase operating efficiencies and enhance customer satisfaction. Vocalité runs under the Microsoft Windows 2000 operating system. Vocalité provides investment protection and a migration path with Interactive Intelligence's open, unified communications platform, which enables organizations to add applications like e-mail response management and wireless access by purchasing new software licenses. This platform also enables organizations to change switching architectures - circuit-switched or voice over IP - without losing investments made in application development. Vocalité works with conventional PBXs, Cisco's AVVID platform and SIP-based VoIP systems. Vocalité enables users to quickly and easily create scripts of unlimited complexity with no arbitrary limits on the number or depth of menus Features include text-to-speech, speech recognition, wide-ranging database access, mainframe connectivity, pre-built reports, multiple interface points for integration to existing telephony and IT systems, built-in monitoring and system logs, multi-server "clustering" for scalability, a menu-driven tool for administration, and a graphical user interface for customization. Interactive Intelligence based Vocalité on its existing IVR application that's been offered as part of the company's interaction management product line since 1997. According to Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence, Vocalité's already proven track record, combined with its unique architecture, make it an especially attractive alternative to hardware-based, proprietary IVR solutions. "Vocalité is a software product based on our open communications platform so organizations can maintain customized applications across telephony interfaces and add other interaction management applications without investing in additional hardware or enduring lengthy implementation cycles," Brown said. "For any organization that will eventually incorporate multimedia routing, Internet text chat, or other customer care applications into their communications infrastructure, Vocalité is an ideal fit."