InterVoice-Brite Announces VoiceXML 2.0 Compliant Browser
DALLAS, TX - iVB Enterprise Solutions, a division of InterVoice-Brite Inc. (Nasdaq: INTV), a provider of voice-enabled information solutions, announced the general availability of its new OneVoice(r) Media Gateway product supporting VoiceXML 2.0 for the deployment of integrated voice and web self-service applications. The OneVoice Media Gateway is a full-featured media server providing speech recognition and TTS capabilities. "This announcement from InterVoice-Brite is a clear signal to enterprises who care about their customer self-service channels that it's time to align their telephone infrastructure with their web assets. VoiceXML and a media gateway approach allows re-usability -- not duplication -- of business logic across both web and phone channels," noted Mark Plakias, SVP of Voice & Wireless Commerce at The Kelsey Group, a leading industry research firm. "This product is the right architecture from a major force in the contact center, and supplies the familiar XML-based tools to empower the enterprise developer, reduces the cost of self-service beyond traditional IVR platforms, and expands the range of customer options." VoiceXML 2.0 Compliant Browser
iVB Enterprise Solutions' VoiceXML 2.0 compliant browser within the OneVoice Media Gateway harnesses the Company's existing software infrastructure and expertise to provide reliability in VoiceXML-powered environments. The Media Gateway also provides a rich set of administration tools that focus on configuration management, monitoring and alerting. The Voice Browser leverages the expansive computer telephony integration (CTI) interfaces found on the Company's traditional platform as well as integrates with the latest releases from leading speech technology providers including Nuance, ScanSoft and SpeechWorks. "As another demonstration of our continued leadership in supporting emerging industry standards, we recognize the benefits of VoiceXML as a standard, client-server architecture for deploying speech-enabled applications and services," said Bob Ritchey, president of iVB Enterprise Solutions. "We view this as a natural step in providing an open, distributed architecture to meet our customers' needs now and in the future." The Company is committed to supporting and influencing the evolving World Wide Web Consortium (W3C) standards and is a member of the VoiceXML Forum.