Vesta Partners with Tell-Eureka to Enhance its Customer Care Solutions
NEW YORK -Tell-Eureka, a company that provides multi-channel self-service customer support solutions, and Vesta Corporation, a company involved in stored-value solutions, has announced a partnership to deliver voice self-service customer support solutions to Vesta's prepaid wireless customers. Vesta will offer Tell-Eureka's voice self-service option to augment its own high-touch customer care. This solution will allow wireless customers to recharge their phones using the automated voice-self service system. Tell-Eureka's technology enables a new generation of automated customer care solutions, combining the convenience and 24-hour availability of self-service with a highly intuitive way of doing business - using everyday conversational speech. "Voice is poised to be a dramatic next step in the way that we all experience convenient, high quality service," said Doug Fieldhouse, president and CEO of Vesta. "Tell-Eureka's ability to incorporate conversational speech into our automated customer care solutions made Tell-Eureka stand out above the rest." "Voice self-service represents an opportunity for solution providers and call center outsourcers to realize true cost benefits and customer service enhancements," said Zor Gorelov, CEO of Tell-Eureka. "Vesta is leveraging this opportunity and demonstrating an effective new way to engage callers while improving overall service."