Convergys to Open New Facilities in North Carolina and Kansas

CINCINNATI - Convergys Corporation will open new facilities in North Carolina and Kansas as part of its continuing plan to increase capacity for its Customer Care business. These two new customer care centers are in addition to the Albuquerque, New Mexico; Longview, Texas; and Cincinnati area facilities Convergys announced earlier this year.

  • Convergys plans to open a 325 workstation contact center in Charlotte, North Carolina, in the third quarter of 2007 and will hire approximately 400 employees. This facility will be Convergys' fourth in North Carolina. Convergys already operates contact centers in Greenville, Jacksonville, and Charlotte, and they have a total employment of more than 1,800.
  • Also in the third quarter of 2007, Convergys plans to open a new 500 workstation contact center in Wichita, Kansas. That facility is expected to generate a minimum of 600 agent and management jobs to include customer service technicians, supervisors, training personnel, human resource officers, network management personnel, and site leadership.
  • Hiring for both management and staff positions is underway at the new Convergys facilities in Albuquerque and in the Cincinnati area, and will begin later this year in Wichita, Charlotte, and Longview.

Once operational, these new contact centers will be integrated with Convergys Global Assurance Network. This gives Convergys control of its end-to-end operations and processes.

These new Convergys facilities will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as back office applications such as correspondence and processing. Vertical industries to be supported in the new operating sites range from telecommunications to healthcare and financial services.

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