Angel.com Partners with TARGUSinfo

Angel.com, a provider of on-demand call center and Interactive Voice Response (IVR) solutions, and TARGUSinfo, a provider of on-demand data services for consumer-facing businesses, expanded their strategic partnership, giving Angel.com the ability to leverage the automated name, address, and phone number capture services of On-Demand Identification services from TARGUSinfo as part of its own IVR and call center solutions.

The integrated solution enables Angel.com customers to immediately identify callers to personalize IVR interactions, identify and address caller inquiries quickly, and route calls more effectively. The solution can also be used to populate CRM systems for things like lead tracking by phone, phone-enabled salesforce automation, and customer-centric support.

"Angel.com is consistently seeking to help our clients deliver more value from business voice solutions," said Michael Zirngibl, President and CEO, Angel.com. "By allowing callers to be identified up-front, customers can save time and expense with every call, improve the caller experience, and improve the relevance and stickiness of future communications."