New Patent Covers Self-Service Dialogue System

GyrusLogic, a developer of automated conversational dialogue and natural language self-service solutions, recently added a new patent to its portfolio. The U.S. Patent and Trademark Office granted to the Phoenix-based company U.S. Patent No. 7302383, covering "Conversational Dialogue and Natural Language Understanding System and Conversational Dialogue Application Development Methodology."

This patent is one in a series of patents of GyrusLogic's interactive conversational dialogue system and development methodology. The system mimics self-service agents and answers any human question with computer interaction via conversational dialogue and Natural Language Understanding artificial intelligence managing input from different media types, including speech recognition. The methodology describes how conversational dialogue applications are designed and developed.

"We continue to make significant progress developing applications, working with customers and partners and start to build a strong patent portfolio to protect our intellectual property," said Luis Valles, chairman of GyrusLogic. "These efforts will play an increasingly important role as consumers expect companies to deliver a service that can answer questions the way they are asked, without having to go through any computer directed menu. Companies or system integrators in the self-service market will increasingly respond to those expectations and will deploy more advanced natural language or conversational dialogue solutions."