Digital Speech Meets Avaya's Standards

Digital Speech Systems, a developer of products that monitor, record and archive telephone calls, announced that its WinVCL digital call logger/recorder is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya.

The WinVCL Call Recording application helps call centers and 911 emergency centers record conversations between callers and agents and make those recordings available to supervisors for review.  Recorded calls are also available for further agent evaluation and training using an Integrated Quality Assurance module developed by Digital Speech Systems.  

The WinVCL Call Recording application now is compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0, an IP telephony and contact center application.

"The proven compliance of our WinVCL Call Recording solution with Avaya Communication Manager allows us to offer new advanced capabilities that help organizations get more out of their communications infrastructure," said Lev Frenkel, president of Digital Speech SystemsR. "For example, we now can offer unique solutions that record an agent's conversations with customers, while protecting private phone calls.  In many instances this is a federal compliance requirement for U.S. government contact centers."