Doctations Offers TeleVox’s HouseCalls Automated Messaging System
Doctations, an Internet-enabled healthcare software as a service, will include TeleVox’s automated messaging technology, HouseCalls, as a service to their customers. TeleVox’s technology gives medical offices an automated, customized way to call patients to confirm appointments and provide other doctor-patient communications more efficiently.
Televox’s hosted technology, HouseCalls, services more than 14,000 clients in healthcare and other commercial markets. HouseCalls allows doctor’s office staff to create customized appointment confirmation messages using their own voices. The advanced messaging system notifies each patient of an upcoming appointment and allows the patient to choose from multiple response options, such as confirming the appointment or leaving a return message for office staff. At the end of each day, the HouseCalls system provides detailed call reports to measure the success of calling efforts. The service has proven to minimize missed appointments and boost revenues for physician practices. The automation helps eliminate manual calling processes from front office staff that is both costly and time-consuming.
Doctations' system is collaboratively used by healthcare providers, patients, doctors and service providers to provide a highly secure, easy-to-use group of services that facilitate communication between doctor and patient. DocPatientNetwork.com securely connects healthcare providers, patients, doctors, medical transcriptionists, medical billers and others through a secure platform for HIPAA-compliant communication and information exchange. The technology fits into existing electronic medical practice systems, requires no software purchase by the doctor or the patient, and uses world-class data security and password-protected gateways. DocPatientNetwork.com works with popular Internet browser,s including Microsoft’s Internet Explorer, Safari, and Firefox, running on Microsoft Windows, Linux, or Apple operating systems.
TeleVox’s HouseCalls is available now as a service through Doctations and is priced based on outbound call volume.