CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP

VanillaIP, a leading U.K. provider of cloud-based applications and telephony, has selected the CosmoCall Universe (CCU) multimedia IP contact center platform from CosmoCom to power a full range of inbound and outbound hosted call center services.

CosmoCom CCU will provide VanillaIP channel partners a more robust, full-featured contact center solution capable of advanced routing and much more. The native multitenancy and comprehensive contact center reporting in CCU are natural fits for VanillaIP’s well-honed market strategies. End users will also benefit by having increased access to full-featured contact center capabilities on a hosted basis backed by an experienced SaaS provider like VanillaIP.

“The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings.” said Dave Dadds, managing director at VanillaIP.  “Our commitment to building a market-leading unified communications solution for our reseller partners has been further solidified with the addition of the multimedia IP contact center platform that is CosmoCall Universe. Our resellers will now be able to offer inbound and outbound call center services, including predictive dialer on demand for their clients.”

Mike Adolphy, regional director for the U.K. and Ireland at CosmoCom explains that “VanillaIP is a well-established and proven service provider. They understand the hosted space within the U.K., and we are excited that their choice of CosmoCom will significantly broaden their unified communications offering to their customers and partners.”