Gryphon Introduces Mobile Phone Access to Core Phone

Gryphon Networks, a provider of cloud-based sales intelligence and direct-marketing compliance solutions, has rolled out Core Phone Mobile, a dialer application for iPhone and Android devices that allows mobile workforces to access Gryphon's Sales Intelligence and Do-Not-Call compliance services from their smartphones.

Core Phone Mobile supports Core Voice, Gryphon's carrier-grade call recording service, which captures and measures customer calls for real-time review of relevant conversations for audit, training, and quality assurance. Core Voice also provides targeted speech analytics, so managers can interpret large volumes of conversational data through sales-effectiveness scoring, script compliance, and configurable e-mail alerts. The app combines management visibility (to distributed sales activity and compliance) with personal flexibility (for mobile employees and their companies' bring-your-own-device policies).

"As sales teams become more distributed, it becomes harder to obtain and interpret activity data to improve agent performance," said Eric Esfahanian, vice president of sales and marketing at Gryphon, in a statement. "Gryphon provides our clients with management visibility to the whole organization--from the large offices to the field--while ensuring adherence to business rules and regulations."

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