Articles by David Myron
Speech Technology’s Decade of Evolution
Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
A Decade of Speech Technology Maturation
The industry has come a long way since our annual Speech Industry Awards debuted
What the iPhone Can Teach Speech Technologists
New Business Drivers for Speech Technology Emerge
Design Inclusive Speech Systems
Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Speech Technology Magazine Mourns the Passing of Michele Masterson
The 2015 Speech Industry Luminaries: Dan Miller
The 2015 Speech Industry Luminaries: Andrew Ng
The 2015 Speech Industry Star Performers: Sensory
Why Speech Technology Is Essential for the Internet of Things
Speech Tech Sees Growth in New and Established Sectors
Why Physicians Dislike Speech Recognition and EHRs
3 Developing Speech Technology Trends for 2014
As Technology Gets Smaller, Speech Gets Bigger
How Watson Will Affect VUI Designers
Speech Readies for Multimodal and Security Environments
Are Speech-Enabled In-Car Systems Really Safe?
Speech Technology Must Address Users' Needs
The Appliances Have Ears
Speech Pioneer Ray Kurzweil Joins Google
Three Trends to Watch in 2013
How Virtual Assistants Up-level the Brand Experience
What's Fueling Speech Technology's Growth
Building Fluidity into Machines
Speech Adoption Continues Its Climb
Put Customers First When Designing Mobile Apps
Don't ignore your customers or they'll ignore you.
Lead or Be Led
Listen to the Voice of the Customer
Speech Technology Satisfies Various Needs
Making a Case for IVR Hosting
Listen Before You Leap
Please Listen Carefully, as Our Customers Have Changed
Speech: The New Must-Have Solution
Mobile: Is There an Enterprise App for That?
Focusing on Value Keeps the Industry Viable
It's a Multimodal, Multilingual World
Aim for Customer Love
Promising Solutions for the New Year
Innovation, a Standard Practice
Making an Emotional Connection
The Recession's Turbulent Effect
Taking Measured Steps
Diamonds in the Rough Economy
Speech Permeates the Enterprise
Naturally, It's About Customer Experiences
Make the Most of Valuable Resources
Speech Around the World
Don't Get Overemotional
Growth, Are You Flirting With Us?
Speech Becomes Even More Pervasive
An Enterprise Breakthrough?
It's All About Adding Value
All the World's a Stage
New Year, New Names
'Your Call Automation Sucks'
A Movable Finish Line
A Defining Moment
Succeeding with SMBs
Hidden Gems in Voice
Answer the Call from the Global Community
Blend Art with Science
Unify with Protection
Voice and the Mobile Consumer
A SpeechTEK West 2007 keynote speaker offers three major trends to watch: speech as a service, voice plus visual, and find and transact capabilities.
New Year, New Design
Some Positive Press
Here's an interesting turn of events: Despite the recent negative press on speech technology, Newsday, a daily newspaper serving more than 2 million readers on Long Island, NY, countered with a fairly positive piece on the industry. What's more, the story, "If You Prefer Humans, Press 0," by Tania Padgett, (October 19, 2006), even dedicated a significant amount of attention to Paul English, founder of gethuman.com. It behooves those in the industry to welcome English and learn from him, as he's splashing some much-needed water on the industry's face.
Delivering On Its Promise
It probably shouldn't surprise me that on the day that Information Today Inc. acquired Speech Technology Magazine and its related products I was interacting with a speech-enabled interactive voice response (IVR) system. I was confirming an order with 1-800-flowers.com to buy a gourmet food basket for the family of a friend and colleague who recently lost a devoted father and husband. Because of the sensitive nature of this purchase, I wanted it to be treated with the care, sensitivity, and assurances that I thought only a human could provide. I've had plenty of good experiences with speech-enabled IVR systems, especially recently, but the importance of this purchase and the relative newness of the technology concerned me.
CRM Meets Speech Technology