Biographical Information

David Myron

Editorial Director - Speech Technology Magazine

David Myron is the editorial director for Speech Technology and CRM magazines. David is responsible for the general direction and day-to-day editorial operations of  CRM magazine, its Web site, and its weekly email newsletter. An award-winning writer, David returned to CRM magazine in January 2005 from Primedia, where he covered Generation X trends for American Demographics magazine and developed and launched Demographics Alert, the magazine's weekly email newsletter, targeting marketers, C-level executives, and university professors. Previously David served as a senior editor of CRM magazine, writing call center and customer service features, case studies, and news analysis stories for the magazine, and news stories for He spearheaded several new initiatives at the magazine, including CRM's first annual Service Leader and Service Elite awards issue. David originally joined CRM magazine from Ziff Davis, where as a senior editor he wrote CRM and wireless feature and news stories for PC Magazine's The IT Insider Series, a subscription service for IT executives that provided newsletters, conferences, and gated Web sites. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement inside of Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. David was the small-business editor at CMP Media's VARBusiness magazine, where he won an APEX award for feature writing for the article "How E-Savvy Are You?"

David has shared his industry expertise with other business publications. His articles have appeared in CMP's Computer Reseller News, Forbes SIP,, and Ziff Davis's Channel Zone. He is the coauthor of the research report "CRM Market Forecast: 2002-2003" (Primedia, 2002) and coauthor of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education, 2000). David shares his industry knowledge with reporters from notable publications, including the Wall Street Journal, who have interviewed him as an expert in customer relationships. He received a BA in print journalism from Hofstra University.

Articles by David Myron

Speech Technology’s Decade of Evolution

Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.

A Decade of Speech Technology Maturation

The industry has come a long way since our annual Speech Industry Awards debuted

What the iPhone Can Teach Speech Technologists

New Business Drivers for Speech Technology Emerge

Design Inclusive Speech Systems

Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.

Speech Technology Magazine Mourns the Passing of Michele Masterson

The 2015 Speech Industry Luminaries: Dan Miller

The 2015 Speech Industry Luminaries: Andrew Ng

The 2015 Speech Industry Star Performers: Sensory

Why Speech Technology Is Essential for the Internet of Things

Speech Tech Sees Growth in New and Established Sectors

Why Physicians Dislike Speech Recognition and EHRs

3 Developing Speech Technology Trends for 2014

As Technology Gets Smaller, Speech Gets Bigger

How Watson Will Affect VUI Designers

Speech Readies for Multimodal and Security Environments

Are Speech-Enabled In-Car Systems Really Safe?

Speech Technology Must Address Users' Needs

The Appliances Have Ears

Speech Pioneer Ray Kurzweil Joins Google

Three Trends to Watch in 2013

How Virtual Assistants Up-level the Brand Experience

What's Fueling Speech Technology's Growth

Building Fluidity into Machines

Speech Adoption Continues Its Climb

Put Customers First When Designing Mobile Apps

Don't ignore your customers or they'll ignore you.

Lead or Be Led

Listen to the Voice of the Customer

Speech Technology Satisfies Various Needs

Making a Case for IVR Hosting

Listen Before You Leap

Please Listen Carefully, as Our Customers Have Changed

Speech: The New Must-Have Solution

Mobile: Is There an Enterprise App for That?

Focusing on Value Keeps the Industry Viable

It's a Multimodal, Multilingual World

Aim for Customer Love

Promising Solutions for the New Year

Innovation, a Standard Practice

Making an Emotional Connection

The Recession's Turbulent Effect

Taking Measured Steps

Diamonds in the Rough Economy

Speech Permeates the Enterprise

Naturally, It's About Customer Experiences

Make the Most of Valuable Resources

Speech Around the World

Don't Get Overemotional

Growth, Are You Flirting With Us?

Speech Becomes Even More Pervasive

An Enterprise Breakthrough?

It's All About Adding Value

Collaboration Nation

All the World's a Stage

New Year, New Names

'Your Call Automation Sucks'

A Movable Finish Line

A Defining Moment

Succeeding with SMBs

Hidden Gems in Voice

Answer the Call from the Global Community

Blend Art with Science

Unify with Protection

Voice and the Mobile Consumer

A SpeechTEK West 2007 keynote speaker offers three major trends to watch: speech as a service, voice plus visual, and find and transact capabilities.

New Year, New Design

Some Positive Press

Here's an interesting turn of events: Despite the recent negative press on speech technology, Newsday, a daily newspaper serving more than 2 million readers on Long Island, NY, countered with a fairly positive piece on the industry. What's more, the story, "If You Prefer Humans, Press 0," by Tania Padgett, (October 19, 2006), even dedicated a significant amount of attention to Paul English, founder of It behooves those in the industry to welcome English and learn from him, as he's splashing some much-needed water on the industry's face.

Delivering On Its Promise

It probably shouldn't surprise me that on the day that Information Today Inc. acquired Speech Technology Magazine and its related products I was interacting with a speech-enabled interactive voice response (IVR) system. I was confirming an order with to buy a gourmet food basket for the family of a friend and colleague who recently lost a devoted father and husband. Because of the sensitive nature of this purchase, I wanted it to be treated with the care, sensitivity, and assurances that I thought only a human could provide. I've had plenty of good experiences with speech-enabled IVR systems, especially recently, but the importance of this purchase and the relative newness of the technology concerned me.

CRM Meets Speech Technology