Biographical Information
David Myron
Editorial Director - Speech Technology Magazine
David Myron is the editorial director for Speech Technology and CRM magazines. David is responsible for the general direction and day-to-day editorial operations of CRM magazine, its Web site, and its weekly email newsletter. An award-winning writer, David returned to CRM magazine in January 2005 from Primedia, where he covered Generation X trends for American Demographics magazine and developed and launched Demographics Alert, the magazine's weekly email newsletter, targeting marketers, C-level executives, and university professors. Previously David served as a senior editor of CRM magazine, writing call center and customer service features, case studies, and news analysis stories for the magazine, and news stories for destinationCRM.com. He spearheaded several new initiatives at the magazine, including CRM's first annual Service Leader and Service Elite awards issue. David originally joined CRM magazine from Ziff Davis, where as a senior editor he wrote CRM and wireless feature and news stories for PC Magazine's The IT Insider Series, a subscription service for IT executives that provided newsletters, conferences, and gated Web sites. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement inside of Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. David was the small-business editor at CMP Media's VARBusiness magazine, where he won an APEX award for feature writing for the article "How E-Savvy Are You?"
David has shared his industry expertise with other business publications. His articles have appeared in CMP's Computer Reseller News, Forbes SIP, Line56.com, and Ziff Davis's Channel Zone. He is the coauthor of the research report "CRM Market Forecast: 2002-2003" (Primedia, 2002) and coauthor of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education, 2000). David shares his industry knowledge with reporters from notable publications, including the Wall Street Journal, who have interviewed him as an expert in customer relationships. He received a BA in print journalism from Hofstra University.
Articles by David Myron
Speech Technology’s Decade of Evolution
10 Nov 2016
Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
A Decade of Speech Technology Maturation
01 Aug 2016
The industry has come a long way since our annual Speech Industry Awards debuted
What the iPhone Can Teach Speech Technologists
14 Jun 2016
New Business Drivers for Speech Technology Emerge
15 Feb 2016
Design Inclusive Speech Systems
09 Nov 2015
Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Speech Technology Magazine Mourns the Passing of Michele Masterson
07 Aug 2015
The 2015 Speech Industry Luminaries: Dan Miller
07 Aug 2015
The 2015 Speech Industry Luminaries: Andrew Ng
07 Aug 2015
The 2015 Speech Industry Star Performers: Sensory
07 Aug 2015
Why Speech Technology Is Essential for the Internet of Things
08 May 2015
Speech Tech Sees Growth in New and Established Sectors
02 Feb 2015
Why Physicians Dislike Speech Recognition and EHRs
10 Nov 2014
3 Developing Speech Technology Trends for 2014
31 Jul 2014
As Technology Gets Smaller, Speech Gets Bigger
05 May 2014
How Watson Will Affect VUI Designers
10 Feb 2014
Speech Readies for Multimodal and Security Environments
04 Dec 2013
Are Speech-Enabled In-Car Systems Really Safe?
12 Aug 2013
Speech Technology Must Address Users' Needs
10 May 2013
The Appliances Have Ears
10 Feb 2013
Speech Pioneer Ray Kurzweil Joins Google
10 Feb 2013
Three Trends to Watch in 2013
10 Nov 2012
How Virtual Assistants Up-level the Brand Experience
10 Sep 2012
What's Fueling Speech Technology's Growth
10 Jul 2012
Building Fluidity into Machines
01 May 2012
Speech Adoption Continues Its Climb
01 Mar 2012
Put Customers First When Designing Mobile Apps
01 Jan 2012
Don't ignore your customers or they'll ignore you.
Lead or Be Led
01 Nov 2011
Listen to the Voice of the Customer
01 Sep 2011
Speech Technology Satisfies Various Needs
01 Jul 2011
Making a Case for IVR Hosting
01 May 2011
Listen Before You Leap
01 Mar 2011
Please Listen Carefully, as Our Customers Have Changed
05 Jan 2011
Speech: The New Must-Have Solution
01 Nov 2010
Mobile: Is There an Enterprise App for That?
01 Sep 2010
Focusing on Value Keeps the Industry Viable
01 Jul 2010
It's a Multimodal, Multilingual World
03 May 2010
Aim for Customer Love
08 Mar 2010
Promising Solutions for the New Year
10 Jan 2010
Innovation, a Standard Practice
01 Nov 2009
Making an Emotional Connection
01 Oct 2009
The Recession's Turbulent Effect
27 Aug 2009
Taking Measured Steps
14 Jul 2009
Diamonds in the Rough Economy
01 Jun 2009
Speech Permeates the Enterprise
01 May 2009
Naturally, It's About Customer Experiences
02 Apr 2009
Make the Most of Valuable Resources
06 Feb 2009
Speech Around the World
01 Nov 2008
Don't Get Overemotional
01 Oct 2008
Growth, Are You Flirting With Us?
22 Aug 2008
Speech Becomes Even More Pervasive
15 Jul 2008
An Enterprise Breakthrough?
01 Jun 2008
It's All About Adding Value
01 May 2008
Collaboration Nation
01 Apr 2008
All the World's a Stage
28 Feb 2008
New Year, New Names
25 Jan 2008
'Your Call Automation Sucks'
01 Nov 2007
A Movable Finish Line
01 Oct 2007
A Defining Moment
05 Sep 2007
Succeeding with SMBs
09 Jul 2007
Hidden Gems in Voice
01 Jun 2007
Answer the Call from the Global Community
01 May 2007
Blend Art with Science
01 Apr 2007
Unify with Protection
01 Mar 2007
Voice and the Mobile Consumer
23 Feb 2007
A SpeechTEK West 2007 keynote speaker offers three major trends to watch: speech as a service, voice plus visual, and find and transact capabilities.
New Year, New Design
30 Jan 2007
Some Positive Press
09 Nov 2006
Here's an interesting turn of events: Despite the recent negative press on speech technology, Newsday, a daily newspaper serving more than 2 million readers on Long Island, NY, countered with a fairly positive piece on the industry. What's more, the story, "If You Prefer Humans, Press 0," by Tania Padgett, (October 19, 2006), even dedicated a significant amount of attention to Paul English, founder of gethuman.com. It behooves those in the industry to welcome English and learn from him, as he's splashing some much-needed water on the industry's face.
Delivering On Its Promise
12 Sep 2006
It probably shouldn't surprise me that on the day that Information Today Inc. acquired Speech Technology Magazine and its related products I was interacting with a speech-enabled interactive voice response (IVR) system. I was confirming an order with 1-800-flowers.com to buy a gourmet food basket for the family of a friend and colleague who recently lost a devoted father and husband. Because of the sensitive nature of this purchase, I wanted it to be treated with the care, sensitivity, and assurances that I thought only a human could provide. I've had plenty of good experiences with speech-enabled IVR systems, especially recently, but the importance of this purchase and the relative newness of the technology concerned me.
CRM Meets Speech Technology
03 Jul 2006