-->
Professional Services/Consulting

Companies that offer technical and operational expertise in this industry. These companies can be vendor-neutral or tied to a specific vendor.

Features

2018 SPEECH LUMINARY: MARIE METEER, PH.D.

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent.

Speech Readies Healthcare for ACA Requirements

After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.

The 2012 Market Leaders

Aspect Inks a UC Distribution Deal with Dell

Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.

Industry Voices
Columns

Should You Shore Up Your Resources Through Offshoring?

Some job titles are better outsourced overseas than others.

Opening the Kimono

Lessons learned from some past speech deployment mistakes.

Is Your Self-Service Millennial-Friendly?

The new generation requires a new form of personalization.

Speech Technology Reports and Research

Learn How to Create a Customer Service Funnel

Sponsored by Solvemate

Beginners Guide to Customer Service Chatbots

Sponsored by Solvemate

The Advanced Guide to Customer Service Chatbots

Sponsored by Solvemate

Learn More About AI-Enabled, Analytics-Driven Quality Management!

Sponsored by NICE Nexidia