What it really takes to build an AI voice agent that customers trust and on which teams can rely.
Tom Chen //
04 Nov 2025
Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together.
Praveen Rangnath //
19 Aug 2025
Long-form speech recognition is here and growing. With updated datasets, we can accurately train and test ASR models for real-world use cases.
Miguel JetteJennifer Drexler Fox //
29 Apr 2024
Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)
30 Jan 2024