The pieces of the puzzle are coming together as companies start taking UC seriously.
While Michael Phelps was making history in the pool, TTS was making sure people heard about it.
Waiting by the Phone
Why the U.S. watches and waits as Europe and Asia roll out interactive voice and video response technology.
Intervention via Automation
Boston Medical Center designs a federally funded IVR system to detect patients at risk of substance abuse.
Self-Service Becomes Multichannel
A wireless carrier adds text capabilities to its IVR channel to expand customer choice.
Speech Around the World
Tomorrow's Technologies, Today's Applications
We need to look beyond basic processing to fuller understanding.
In Other Words
Cutting the Cost of Translation
Plan for translation early in the design process.
Using Speech for Postcall Notes
Benefits include improved customer and agent satisfaction and lower average call handle time.
What Counts as VUI?
Learn the business rules before starting to design.
A View from AVIOS
The Holy Grail of Speech
Collaboration will expand speech recognition's potential
Making DTV for All with TTS
Technology could help the blind get vital information.
Voice Risk Assessment Solutions
Digium and Skype Collaborate on Business Phone Systems
Vendors combine on low-cost Skype for Asterisk for smaller firms.
Google's GAUDI Indexes Audio
The Internet search giant releases a took that makes audio in election-related videos searchable.
The Half Empty and the Half Full
Nuance Acquires Philips Speech Recognition Systems
The deal increases the company's healthcare dictation business throughout Europe.
Under-the-radar speech news.
Speech Helps Hurricane Evacuees
Voxify's speech solutions handle call spikes from those forced out of their homes.
Tellme Adds a New Aspect to Its Call Center Offerings
Aspect and Tellme enter a partnership to expand IP solution.
University Project Could Yield a New Mobile Speech Application
MIT Researchers are developing a wheelchair that will navigate on its own in response to voice commands.