Competition Heats Up
But delivering functional voice search services will take time and effort.
Security in the Cloud
Your data is secure with low-cost hosting options for voice biometrics.
Vendor Deep Dive: Ribbit
Changing the Game: Ribbit enables quantum leaps in productivity.
Messaging System Passes the Test
In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
This Call Center Solution Delivers
Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
Aim for Customer Love
The Business Case
Voice Self-Service Is Essential for Achieving Goals
But companies and IT have different ideas about using the technology.
Setting the standard for determining what a caller wants
Speech Needs to Get Personal
Caller data is needed to make personalization perfect.
The Modality of Last Resort
Consider the IVR avoiders as well as the supporters.
A View from AVIOS
What Speech Can Reveal About Your Health
Adjusting analytics to determine the meaning of a cough.
Can speech make it on mobile devices?
Is Google's New Phone Sparking a Mobile War?
With its Nexus One 'superphone,' Google looks to take on Apple.
Nuance's Acquisitions Cement Its Position in Voicemail to Text, Dictation
The company brings its speech technologies to new audiences and devices.
Under-the-radar speech news.
The Driving Need for More Speech
Two initiatives expand Nuance Communications' reach in the automotive sector.