May/June 2010
Magazine Features
On the Move
Adam Boretz //
03 May 2010
Speech sets its sights on emerging Eastern European markets.
When in Rome...
Leonard Klie //
03 May 2010
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Will Multimodal Kill the Speech Star?
03 May 2010
The technologies will likely merge rather than compete.
Deployments
AthletiCo Stretches Its Speech Installation
Adam Boretz //
03 May 2010
The physical therapy provider expands its dictation solution to include front-end speech recognition.
Delivering the Intangibles
Leonard Klie //
03 May 2010
A call recording and monitoring solution brings out the best in agents and managers.
COLUMNS:
Editor's Letter
It's a Multimodal, Multilingual World
David Myron //
03 May 2010
Forward Thinking
Getting to an SIV Module for VoiceXML
Judith Markowitz //
03 May 2010
The draft standard is out there; now let's provide the feedback.
Industry View
Hey, You Kids! Get Off My Lawn!
Moshe Yudkowsky //
03 May 2010
Discussions of CCXML lead to a battle of the ages.
Inside Outsourcing
Should You Shore Up Your Resources Through Offshoring?
Kevin Brown //
03 May 2010
Some job titles are better outsourced overseas than others.
Interact
The Guitar and the Case of Opportunity Lost
Melanie Polkosky //
03 May 2010
New game brings out a speech technology wish list.
Talking Tech
TTS Finds Global Media
Sue Ellen Reager //
01 May 2010
With new markets come new uses for the technology.
Voice Value
Shame On You, Authors Guild
Robin Springer //
03 May 2010
The facts don't match the claims in the Kindle TTS debate.
Standards
Accessibility in Voice and Multimodal Applications
Deborah Dahl //
03 May 2010
Multimodal interfaces can make or break the user experience.
Speech Solutions
Talking Dictionaries
Leonard Klie //
03 May 2010
FYI
Are Consumers More Responsive to Male or Female Voices?
Leonard Klie //
03 May 2010
A new survey reveals customer sentiment in advertising messages.
Gartner Rebuilds Its Magic Quadrant for Contact Center Infrastructure
Juan Martinez //
03 May 2010
Avaya now holds nearly half of the total market share.
Overheard/Underheard
Adam Boretz //
03 May 2010
Under-the-radar speech news.
Trendspotting
Ryan Joe //
03 May 2010
Can the market identify with voice biometrics?
YouTube Expands Video Transcription Option for All
Leonard Klie //
03 May 2010
Businesses can benefit from an expanded audience base.