The 2012 Implementation Awards
The 2012 Market Leaders
The 2012 Speech Luminaries
The 2012 Star Performers
What's Fueling Speech Technology's Growth
Mobility May Shake up the Service World
If mobile's not part of your operation, customers will go elsewhere.
Job Descriptions for Personal Assistants
Radar O'Reilly is a tough act to follow.
Outsourcing Versus Offshoring
Despite common confusion, the two are not one and the same.
Usability Testing Connects the Dots
This valuable tool offers unique insights into caller motivations.
New Directions in Natural Language Understanding
Watson and Siri are only the beginning.
Mobile Customer Care Just Got Stickier
Siri's got company, and there's more coming.
A Small Firm Takes on the Big Smartphone Makers over Voice Patents
ETS Adds Voice identification to Increase TOEFL Exam Security
NY Area Airports Pilot Speech to Speed Travelers Along
Synchronoss Acquires SpeechCycle