Spring 2014
Magazine Features
AT&T's Watson Answers the Call
Michele Masterson //
10 Feb 2014
Spanning decades, AT&T's Watson engine continues to evolve and entice developers.
IBM's Watson Brings Cognitive Computing to Customer Engagement
Leonard Klie //
10 Feb 2014
While the technology is still new, early developments are piquing interest in its future potential.
The Hidden Potential of Segmenting Customer Calls
Michele Masterson //
10 Feb 2014
Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
AT&T and IBM: Which Watson Works for You?
The Editors of Speech Technology //
10 Feb 2014
Both companies are committed to reshaping the future of speech-enabled interactions.
Deployments
Speech Analytics Keeps Green Mountain Coffee Grinding
Michele Masterson //
10 Feb 2014
Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Nautilus Puts Speech Analytics to Work
Leonard Klie //
10 Feb 2014
CallMiner Eureka is the right fit for the home exercise brand.
COLUMNS:
Editor's Letter
How Watson Will Affect VUI Designers
David Myron //
10 Feb 2014
The Business Case
Speech Analytics Comes of Age
Donna Fluss //
10 Feb 2014
A wide range of vendor options lets businesses get exactly what they need.
Forward Thinking
The Death of the Public Switched Telephone Network
Moshe Yudkowsky //
10 Feb 2014
Assessing the damages of the NSA's actions.
Inside Outsourcing
Outsourcing Is Becoming a Cloudy Subject
Kevin Brown //
17 Feb 2014
Look past buzzwords when choosing speech-enabled solutions.
Interact
A Foolish Consistency in User Interfaces
Susan Hura //
10 Feb 2014
When serving customers, a little change can be a good thing.
A View from AVIOS
Building Smarter Systems with Cognitive Computing
Sara Basson //
10 Feb 2014
If speech technology is so valuable, why is adoption so slow?
Voice Value
Smartphones and Privacy Versus Progress
Robin Springer //
10 Feb 2014
With personal information more available than ever, where do we draw the line?
FYI
Nuance Offers Virtual Assistance in the Cloud
Michele Masterson //
10 Feb 2014
Biometrics to Drive Voice Recognition Market Growth
Leonard Klie //
10 Feb 2014
Dictation Healthcare Apps Poised for Aggressive Growth
Michele Masterson //
10 Feb 2014
Global VoIP Service Revenue on the Rise
Leonard Klie //
10 Feb 2014
Siri Hits the Road in New Car Models
Leonard Klie //
10 Feb 2014