Small: The Next Big Thing?
Small and mid-sized businesses (SMBs) are growing in importance among speech industry vendors.
The Cell Phone Does More Than Just Make Calls
Speech user interfaces will expand options for cell phone users.
Recognizing Each Student's Potential
Speech-enabled Reading Assistant helps students across the country gain reading proficiency.
Treatment's Not Lost in Translation
Audio/video conferencing technology helps a Dallas hospital deliver proper care to all patients, regardless of their preferred languages.
Succeeding with SMBs
SISR: The Standard Semantic Interpretation Language
Speech vendors should support SISR for easier porting of grammars and applications between platforms
Speech-Enabled Mobile Search Marches On
Free services expand as technology moves out of the niche.
Q & A
Wes Hayden, CEO and President, Genesys Telecommunications Laboratories
As the speech industry continues to advance, customers are learning to accept IVR technology, Hayden says in an exclusive interview with Speech Technology magazine.
A Multiple Approach Is Best
VUI testing should involve surveys, call recordings, and call logs together.
Social Responsibility Is More than a Good Idea
Mutual respect should govern all business relationships, even in speech technologies.
Speech Synthesis and Emotion
Avaya Is Set to Go Private
The telecom giant announced June 4 that it is getting scooped up by private equity firms Silver Lake Partners and TPG Capital for about $8.2 billion.
Ernst & Young Considers VoiceVerified Execs for Award
Company founder, CEO, and chairman Jeff Randol and president Wayne Cluff were named finalists for the 2007 Entrepreneur of the Year Award
IP Communications Are Set to Soar
With VoIP gaining traction in recent years, businesses are realizing that the benefits of IP telephony exceed mere cost reductions.
Nuance Communications Expands Its Mobile Presence
Slightly more than a month after announcing its acquisition of VoiceSignal Technologies, Nuance Communications announced June 21 that it will acquire Tegic Communications.
SAP to Acquire Wicom Communications
SAP announced plans in late May to acquire Wicom, a provider of all-IP contact center and enterprise communications software.
VoiceXML 2.1 Sets the Standard
While VoiceXML 2.1’s release created quite a buzz following the World Wide Web Consortium’s (W3C) announcement June 19, the updated platform includes just two completely new features.