The merger of voice and video goes from spy-tech to high tech.
The User Becomes a Standard Bearer
Designing speech applications with the user in mind is the closest thing you'll find to an industry standard.
TTS Is Finding Its Way
TTS technology marches forward, despite its current flaws and limitations.
Documented Savings Abound
Dictation/transcription software is the perfect remedy for a medical group's high report-generating costs.
Listening for Lies
Voice risk analysis helps the British government deter benefits fraud.
'Your Call Automation Sucks'
Speech Recognition for the Warehouse Comes of Age
SR is seen as a critical tool for enhancing worker safety and productivity and improving the bottom line.
This Is Your Wake-Up Call
For speech to move into the mainstream, VUI designers need to jump in early.
A View from AVIOS
Focus Groups Can Optimize Speech Applications
In designing a voice user interface, actual customers can best express the preferences of the customers.
Datria Fast Forwards Warehouse Speech Opportunities
Solution is the first to use IP phones rather than wearable computers.
Voice biometric solutions qualify the speaker's identity, essentially adding another countermeasure to combat identity thieves. In so doing, voice biometrics improve contact center efficiency by reducing call time.
Fewer Vendors Sit Atop the UC Magic Quadrant
Gartner Restores a Leader to Its Magic Quadrant for Contact Center Infrastructure
Microsoft Finds the First Client for Its Tellme Technology
Nuance Names Wes Hayden to Head New Enterprise Division
Study Shows VoIP Quality Leaves Room for Improvement
Targeted Advertising or Eavesdropping?