Winter 2018 Issue

Magazine Features

2018 State of the Speech Technology Industry Introduction

Thanks to the rise of artificial intelligence, machine learning, and deep neural networks, speech technology is more sophisticated and has more wide-ranging uses than ever before.

Assistive Technologies: Helping The Disabled Join The Technological Revolution

Text-to-speech and automatic speech recognition technologies can help those with vision or hearing loss.

Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise

Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent. 

Opportunities Abound for a Voice-Powered IoT

Strategy Analytics has found a number of business use cases for voice interfaces in the Internet of Things.

Speech Analytics: Showing Great Promise Thanks to AI and Machine Learning

Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages.

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.

Speech Engines: Improving Accuracy and Finding New Uses

Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.

There’s Untapped Value in Voice Biometrics

Identification and verification technologies can help companies improve customer experience and mitigate security threats.

Voice Biometrics: Building Its Business Base as New Uses Emerge

Biometric solutions built on voice recognition technologies are projected to create an incremental opportunity of $4.5 billion between 2017 and 2025. 

Deployments

FHN Drives Transcription Costs Down with M*Modal

Using M*Modal speech recognition, Freeport Health Network sees smoother clinical documentation.

Garanti Bank Guarantees Customer Loyalty With NICE

The vendor's Interaction Analytics helped the Turkish bank cut collection complaints by nearly 15 percent.

Editor's Letter

The Future Is Full of Possibilities

As we've done now for the past few years, Speech Technology magazine is again dedicating its first issue of the new year to a preview of what's to come in our small corner of the world. We've highlighted the six technology areas where we see the most impact: speech engine, speech analytics, voice biometrics, virtual assistants, speech developer platforms, and assistive technologies.

The Business Case

IVAs Can Remake the Self-Service Landscape

Customers prefer self-service if the solutions are effective—which is where IVAs come in.

Forward Thinking

What’s Next in Speech Technology? I’m Glad You Asked!

To shed light on what's coming, try looking at developer queries.

Interact

Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.

A View from AVIOS

Speech Professionals Should Think Big but Meet Local

Local meet-ups foster much-needed community and connections.

Voice Value

The Voice Option in Customer Service Must Not Be the Only One

Sometimes keypads are necessary. They cannot be taken out of the service equation.