Speech Technology eWeekly - August 24, 2022


European Union Reins in Big Tech

The Digital Services Package will prohibit so-called gatekeepers from restricting consumers' access to third-party voice technologies and other applications and digital services.

Speech Technology News

Gestalt Diagnostics Partners with Voicebrook

Voicebrook's VoiceOver PRO and Gestalt's PathFlow integration improves tech interoperability for pathology labs. 

NLP Market to Hit $49.4 Billion by 2027

MarketsandMarkets eyes 25.7 percent CAGR over the next five years for the worldwide natural language processing market.

Conversational AI Market to Hit $13.2 Billion by 2027

The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years.

Mozilla's Common Voice Project Supports Projects in Africa

Funding goes to eight projects using voice technologies to further financial inclusion, access to reliable information, and legal rights for marginalized communities.

CallMiner Integrates with Genesys Cloud CX and Amazon Connect

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more.

Observe.AI Launches Reporting & Analytics

Powered by conversation intelligence and performance data, Observe.AI Reporting & Analytics empowers contact centers to accelerate business improvement.

Kardome Adds Voice Biometrics and Wake Word Tech

Voice technology company Kardome adds voice biometrics and wake word detection to its portfolio of speech recognition enhancement technologies.

3CLogic Brings Voice to ServiceNow Healthcare and Life Sciences Service Management

3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry. (Featured on SmartCustomerService.com.)

NICE Secures Microsoft’s Highest Partner Designation with a Co-Sell Partnership for CXone

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform. (Featured on SmartCustomerService.com.)

Industry Voices

How Conversation Intelligence Is Revolutionizing the Call Center Experience

By leveraging AI and machine learning, call centers and other businesses can create easy-to-digest analytical summaries from conversations or groups of conversations that can tell where conversations are going well and where they could be improved.