Speech Technology eWeekly -
December 16, 2015
Marchex Adds Major Security Enhancement for Call Recordings
Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Speech Technology News
Nexidia Dialogue Search Now Available on GSA Schedule Through immixGroup
Listing on the General Services Administration's schedule makes it easier for government agencies to implement Dialogue Search.
Nuance Launches Nuance Mix Developer Platform for Consumer Electronics and IoT
Nuance Mix enables developers to create customized speech experiences for wearables, gaming, virtual reality, robotics, fitness, and more.
MessageLoud Launches to Help End Distracted Driving
The messageLoud mobile app can read text messages and email messages aloud.
TCN to Merge with Global Connect
The merger brings together two cloud contact center solutions providers. (Featured on SmartCustomerService.com.)
Nuance Partners with TouchCommerce for Customer Engagement Solution
Joint solutions will blend live operator-assisted and artificial intelligence-driven conversations.
Promero Taps Enghouse Interactive Contact Center
Promero plans to leverage Enghouse Interactive's Contact Center: Service Provider (CCSP) 7.2 software for its Promero Call Center Omni Channel solution. (Featured on SmartCustomerService.com.)
MindMeld Launches MindMeld 2.0
New platform enables companies to build artificial intelligence-powered voice assistants.
Sensory Partners with Philips
Sensory is collaborating with Philips to improve speech recognition with speech enhancement algorithms.