Speech Technology eWeekly - August 23, 2017


For Greater Experiences, Combine Voice with Other Interfaces

Combining voice with emerging technologies, such as emotion sensing, eye tracking, and gestures, creates more personable and personal experiences, Strategy Analytics concludes.

Speech Technology News

Farmers Insurance Builds an Alexa Skill

Farmers Insurance customers can now ask Alexa for policy and claims information.

CallMiner Adds Multilanguage Support

CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information. (Featured on SmartCustomerService.com.)

E-Complish Launches DirectPay IVR

DirectPay is an interactive voice response system for accepting payments over the phone.

Genesis Adds Google Home Compatability

Genesis owners can now use the new Genesis app for the Google Assistant to remote start, lock, or send destinations to their cars via voice commands on Google Home and eligible Android phones or iPhones.

Verint Launches Recording for Public Safety

Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction. (Featured on SmartCustomerService.com.)

St. Lukes University Health Network to Deploy M*Modal

The central Pennsylvania healthcare system will implement M*Modal's Fluency Direct and CDI Engage solutions.