Speech Technology eWeekly -
August 23, 2017
For Greater Experiences, Combine Voice with Other Interfaces
Combining voice with emerging technologies, such as emotion sensing, eye tracking, and gestures, creates more personable and personal experiences, Strategy Analytics concludes.
Speech Technology News
Farmers Insurance Builds an Alexa Skill
Farmers Insurance customers can now ask Alexa for policy and claims information.
CallMiner Adds Multilanguage Support
CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information. (Featured on SmartCustomerService.com.)
E-Complish Launches DirectPay IVR
DirectPay is an interactive voice response system for accepting payments over the phone.
Genesis Adds Google Home Compatability
Genesis owners can now use the new Genesis app for the Google Assistant to remote start, lock, or send destinations to their cars via voice commands on Google Home and eligible Android phones or iPhones.
Verint Launches Recording for Public Safety
Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction. (Featured on SmartCustomerService.com.)
St. Lukes University Health Network to Deploy M*Modal
The central Pennsylvania healthcare system will implement M*Modal's Fluency Direct and CDI Engage solutions.