Speech Technology eWeekly - September 09, 2020


As Speech Translation Advances, Barriers Continue to Fall

Technology improvements have pushed speech translation out to a smaller world

Speech Technology News

PCI Pal Adds Speech Recognition to Agent Assist and IVR Payment

Speech recognition lets callers speak payment details securely.

Medallia Acquires Stella Connect

Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million. (Featured on SmartCustomerService.com.)

SoundHound Partners with Mastercard to Voice-Enable Fast-Food Orders

SoundHound's Houndify voice AI platform will power Mastercard's drive-through voice ordering feature for quick-service restaurants, starting with White Castle in October.

PinPoint Releases Spanish Speech Recognition for Contact Center Voice Transcriptions

PinPoint's speech-to-text provides automatic transcription of Spanish contact center recordings for analytics applications. (Featured on SmartCustomerService.com.)

Empirix Releases Hammer Ohm for Voice Quality Testing

Hammer Ohm introduces VoiceRNA scoring to measure call quality.

Healthx Launches Conversational IVR Assistant

Healthx's Conversational IVR Assistant automates interactions with a natural language interface.

IPC and GreenKey Partner on Dictation as a Service

Dictation as a Service is a cloud-based financial trade recording and transcription service.

Intelligent Virtual Assistant Market to Reach $50.9 Billion by 2030: TMR

A growing use of speech recognition tools are driving growth, TMR's latest report concludes.

Industry Voices

What is Readability? And How to Make Documents Accessible

These tips will help make sure screen readers can clearly convey your content.