Speech Technology eWeekly -
September 09, 2020
As Speech Translation Advances, Barriers Continue to Fall
Technology improvements have pushed speech translation out to a smaller world
Speech Technology News
PCI Pal Adds Speech Recognition to Agent Assist and IVR Payment
Speech recognition lets callers speak payment details securely.
Medallia Acquires Stella Connect
Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million. (Featured on SmartCustomerService.com.)
SoundHound Partners with Mastercard to Voice-Enable Fast-Food Orders
SoundHound's Houndify voice AI platform will power Mastercard's drive-through voice ordering feature for quick-service restaurants, starting with White Castle in October.
PinPoint Releases Spanish Speech Recognition for Contact Center Voice Transcriptions
PinPoint's speech-to-text provides automatic transcription of Spanish contact center recordings for analytics applications. (Featured on SmartCustomerService.com.)
Empirix Releases Hammer Ohm for Voice Quality Testing
Hammer Ohm introduces VoiceRNA scoring to measure call quality.
Healthx Launches Conversational IVR Assistant
Healthx's Conversational IVR Assistant automates interactions with a natural language interface.
IPC and GreenKey Partner on Dictation as a Service
Dictation as a Service is a cloud-based financial trade recording and transcription service.
Intelligent Virtual Assistant Market to Reach $50.9 Billion by 2030: TMR
A growing use of speech recognition tools are driving growth, TMR's latest report concludes.
What is Readability? And How to Make Documents Accessible
These tips will help make sure screen readers can clearly convey your content.