Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying
TalkTalk realizes increased contact center efficiency, plus $5 million in savings.
Speech Tech Sees Growth in New and Established Sectors
Analytics Revolutionizes the QA Process
Increased targeting and precision make an upgrade worthwhile.
Finding a Solution to Password Insecurity
Two-factor authentication is a big step toward no passwords at all.
Easing Customers' IVR Journeys
When it comes to caller intent, less is more.
Rules of Design Engagement
Share design thinking for the most effective buy-in.
Growing the Pool of Speech Developers
College students combine creativity with hands-on learning.
In Patent Cases, Transformation Is the Key
Software validation stems from invalidation in Supreme Court case.
Speech Heats Up the Connected Homes Market
Space...The Final Frontier for Speech?
Baidu's Deep Speech Recognition Bests Google, Apple, and Bing
Skype Translator Emerges
Overheard/Underheard: MAID Oven Gets Home Cooks Out of the Kitchen Faster
Financial Services: Call Recording Answers the Regulators' Call