Speech Analytics Gets Real (Time)
01 Nov 2014
The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.
2014 Speech Industry Awards
31 Jul 2014
The 2014 Speech Luminaries
31 Jul 2014
Star Performers: Aspect Advances Analytics and Multichannel Support
29 Jul 2014
Star Performers: Genesys Furthers Its Spending Spree
29 Jul 2014
Star Performers: Jacada's Visual IVR Eases Customer Pain
29 Jul 2014
Star Performers: Verint Enters the Voice Biometrics Market
29 Jul 2014
The 2014 Implementation Awards
31 Jul 2014
The Hidden Potential of Segmenting Customer Calls
10 Feb 2014
Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
On SpeechTek's First Day, Cross-Channel Integration Is King
20 Aug 2013
Sixty-five percent of contact centers are handling traffic over at least six channels.
The 2013 Speech Luminaries
12 Aug 2013
The 2013 Star Performers
12 Aug 2013
The 2013 Implementation Awards
12 Aug 2013
The 2013 Market Leaders
12 Aug 2013
Speech Goes to School
10 Sep 2012
A window into the future of speech technology.
HD Voice: A Crystal-Clear Connection
10 Sep 2012
Wideband audio can make enterprise applications more accurate.
The Customer Moved My Cheese
15 Aug 2012
Mulitmodality use and design success means understanding your customer.
Can Mobile and IVR Coexist?
01 Jan 2012
Customer interaction technologies should support one another, not compete.
How to Know When Your Speech System Is Too Old
01 Sep 2011
Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Suite Evolution Drives Contact Centers
01 Sep 2011
Bundling apps improves data management, customer experience