Speech Is Set to Dominate the Wearables Market
A voice interface opens a world of possibilities for wearable devices.
How to Know When Your Speech System Is Too Old
Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Exclusive Book Excerpt: Designing Better Speaker Verification
Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Suite Evolution Drives Contact Centers
Bundling apps improves data management, customer experience
Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service
Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
SpeechTEK 2011 Theme: We're Drowning in Data
The state of speech analytics takes center stage at annual conference.
SpeechTEK 2011 Keynoter David Gergen Calls for Leadership
CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
Mobile Speech Promises Glittering Prizes But Also Serious Challenges
Keynote panel at SpeechTEK 2011 explores smartphone frontier.
The 2011 Implementation Awards
The 2011 Speech Luminaries
The 2011 Star Performers
The 2011 Market Leaders
Don't Let M&As Steer You Off Course
Tech vendors get acquired. What can your organization do to protect its investments?
Speech Analytics Captures Consumer Sentiment
Technologies blend data from different sources, emotional states, and moments in time
Hosted IVRs Bring Peace Of Mind
Price and flexibility are encouraging corporations to switch from premises-based solutions
The Anatomy Of A Decision
What's In A Name?
Personalization means more than being on a first-name basis with customers
Making Mobile Business-Appropriate
How speech is finding its way onto smartphones and saving you big bucks
At A Crossroads
Why today's market share dominance doesn't portend tomorrow's environment
A Gray Area
Today's seniors can't be left out of VUI design decisions.