Preventing Deepfake Phishing from Leaving Customers on the Hook
30 Jan 2024
Customer service personnel need to be trained to detect and react to deepfake phishing attempts. (Featured on SmartCustomerService.com.)
Debunking the Most Common Myths in Voice Technology
06 Apr 2021
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
Harnessing the Power of our Next Generation Voice Solutions
04 May 2020
Video: What Is the Minimum Amount of Speech for Authentication?
08 Aug 2019
Pindrop Director of Product Marketing Ben Cunningham discusses best practices for voice authentication in IVR design in this clip from his panel at SpeechTEK 2019.
Video: How to Leverage Text-Independent Biometrics
10 Jun 2019
Nuance Communications' Roanne Levitt delineates the differences between text-dependent and text-independent biometrics and what the advent of text-independent means for IVR applications in this clip from SpeechTEK 2019.
Using Voice Biometrics to Improve Customer Experience
16 Jan 2019
Customer experience is at the heart of every brand, but one of the most frustrating experiences for customers often comes when they're contacting you. Voice biometrics may be able to help streamline and improve their experience.
Videos: What's Your Favorite Use of Speech Technology?
01 Jun 2018
We caught up with industry-insiders Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018 and asked them what their favorite use of speech technology was this year. Find out what they said in the video that follows.
Video: Developments in Speech Technology
11 May 2018
At SpeechTEK 2018 in Washington D.C., the Speech Technology Magazine team had the chance to talk with a series of experts about what developments they see developing in speech technology over the next year. Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy sat down to talk with us about the developments they see coming down the pipe--and what they would like to see improved.
Let’s Step Up the Fight Against Voice Fraud
16 Mar 2018
Service providers lose more than USD $38.1 billion from voice fraud annually, according to the Communications Fraud Control Agency (CFCA). In a voice market where margins are declining, any loss from fraud is too much. Service providers have to take action or face potentially going out of business.