Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
Harnessing the Power of our Next Generation Voice Solutions
Video: The Downside of Directed Dialogue NLU
Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
How Conversational Self-Service Improves the Contact Center Experience (Video)
Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
How Machine Learning and AI Can Enhance Virtual Agent Training (Video)
USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Why Customers Prefer Conversational Self-Service (Video)
Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
How to Assemble a Conversational Development Team for Virtual Agents (Video)
USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Video: How to Train Virtual Agents to Recognize Customer Needs
USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.