Scaling Trust, Earning Customer Love: The Reality of AI Voice Agents
04 Nov 2025
What it really takes to build an AI voice agent that customers trust and on which teams can rely.
The Healthcare Industry's Strategic Advantage Is Now Voice AI
19 Aug 2025
Voice isn't just the interface between humans and systems anymore; it's the intelligence layer binding them together.
Voice AI Is Fueling Serious Investment Interest
23 Jun 2025
VCs see exciting opportunities for the technology in the B2C and B2B sectors.
Conversational AI Is Transforming Customer Experience, So Adapt It Now
28 Jan 2025
Conversational AI is poised to dominate industries into 2025, revolutionizing customer experience with its potential to enhance efficiency, personalization, and cost savings. (Featured on SmartCustomerService.com.)
Conversational AI Is Finding Its Voice
28 Jun 2022
The future of multilingual support lies with conversational artificial intelligence.
Debunking the Most Common Myths in Voice Technology
06 Apr 2021
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
Does Your Intelligent Assistant Really Understand You?
06 Oct 2020
Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Wake Words Will Soon See a Resurgence
29 Sep 2020
As consumers get more accustomed to using voice interfaces, wake words will become more prominent.
Connect to Customers with the Help of Google, Amazon, and Apple
09 Jan 2020
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Video: Benchmarking Voice Assistants, Pt. 8: Conclusions
27 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer present conclusions from their benchmarking tests on intelligent assistants in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech
20 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the seventh test in their benchmarking project, testing the intelligent assistants' understandings of slang and colloquialisms in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense
13 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fifth and sixth tests in their benchmarking project, testing the intelligent assistants' emotional IQ and common sense in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic
06 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 4: Understanding Cause & Effect
29 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the third test in their benchmarking project, testing the intelligent assistants' grasp of cause and effect in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 3: Comparison Questions
22 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' handling of comparison questions in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts
15 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the first test in their benchmarking project, testing the intelligent assistants' grasp of basic concepts in this clip from their presentation at SpeechTEK 2019.
Video: Benchmarking Voice Assistants, Pt. 1: Method and Calibration
08 Nov 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer introduce the Cognilytica Voice Assistant Benchmark for testing the intelligence of devices such as Alexa, Siri, Google Home, and Cortana in this clip from their presentation at SpeechTEK 2019.
Rethinking Voice in a Digital World
18 Sep 2019
For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.
Video: Implications of a Speech UI
21 Aug 2019
Grand Studio Lead Designer Diana Deibel discusses the ethical implications of speech UIs and remaining cognizant of the inherent human elements of speech and conversation in this clip from her presentation at SpeechTEK 2019.
Video: Enabling Transparency in VUI Design
16 Aug 2019
Grand Studio Lead Designer Diana Deibel discusses multiple approaches to making VUI design transparent--the Google vs. Alexa, system-initiated vs. user-initiated--in this clip from her presentation at SpeechTEK 2019.