NICE Seeks to Develop WebRTC Standard
NICE Systems is leading an initiative to create a global recording standard for the emerging Web Real-Time Communication (WebRTC) protocol. This standard will provide enterprises with a unified multichannel recording mechanism for their future WebRTC needs.
WebRTC offers a single communication channel for various types of media, such as video, voice, screen, and text. It allows users to initiate an interaction directly from their Web browsers without additional plug-ins. This will enable organizations to engage with customers in just one click, from one centralized channel. It also presents an opportunity to create a centralized recording solution that will capture all media in one place.
"NICE continues to lead the market with enterprise-grade interaction management and recording solutions, focusing on innovation and the solutions of the future. We believe that WebRTC will become a major enabler for enterprises, and we are working with other key market players to finalize a standard on how to provide secure, compliant recording for multichannel WebRTC sessions, which include audio, video, screen-sharing, and additional proprietary information," Miki Migdal, president of NICE's Enterprise Product Group, said in a statement.
NICE led the first roundtable discussion on the new protocol at the Internet Engineering Task Force (IETF) meeting in March, which included several industry leaders.