Calabrio to Support Cisco's Media Capture Platform

Calabrio, a provider of contact center management and customer interaction software, announced that its Calabrio Call Recording and Calabrio Quality Management software products will support Cisco's media capture platform recently announced by Cisco. Calabrio customers will have the flexibility to leverage this new recording architecture across the enterprise for call recording, contact center quality management, and speech analytics applications.

The new recording option will be available to Cisco customers through Calabrio’s network of more than 35 Cisco-certified partners selling Calabrio applications for the Cisco Unified Contact Center Enterprise solution. Through an OEM relationship with Cisco, the software is also available through the global network of partners selling Cisco Unified Contact Center Express.

“Calabrio has been a valuable Cisco development and OEM partner for more than a decade. We know them to provide very close integration with Cisco’s Unified Contact Center and Cisco Unified Communications Manager systems, providing our mutual customers with the advantages of less administrative overhead, extremely efficient call retrieval techniques, and confidence of robust, reliable recording solutions,” said John Hernandez, vice president and general manager of the Customer Collaboration Business Unit at Cisco. “We are pleased to have them offer their software capabilities to uniquely enhance Cisco's media capture platform.”

Calabrio today offers three recording architectures, including desktop, server, and network-based recording, which uses similar recording techniques as Cisco's media capture platform. Calabrio offers several recording options to customers because each has its own unique applications and advantages, giving customers the flexibility to match their recording solution to their technical preferences, enterprise environment and business needs. Cisco's media capture platform will provide even more options and flexibility for customers, as well as several new capabilities, such as phone and video blogging. Calabrio customers will have the option to deploy one or all architectures in a single enterprise.

“We applaud Cisco’s move to provide multimedia recording at the infrastructure layer, because it enables enterprises to utilize open standards for technology, reduce TCO through sharing core technology across the enterprise, support users at any location, and leverage alternative application delivery methods, like the cloud,” said Calabrio president and CEO, Tom Goodmanson. “Cisco’s commitment to an advanced, open, reliable infrastructure, combined with Calabrio’s ability to offer world-class software that transforms the user experience, ensures that our customers will be able to optimize business performance in more ways than ever before.”

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