Fonolo Adds Powerful Features for Consumers
Fonolo announced a major update to its service and unveiled a new hosted offering aimed at enabling companies to improve customer experience and reduce call center costs by incorporating Deep Dialing into Web sites.
Deep Dialing allows users to skip phone menus and get to the right person or department.
“Since the launch of our public beta last December, we’ve received overwhelming feedback from people that Fonolo makes it much easier for them to deal with large companies over the phone,” said Fonolo CEO Shai Berger. “Today, we’re taking a major step forward with a streamlined interface and powerful new features.”
With Fonolo, callers can navigate a company’s phone menu visually and reach any point in that menu with a simple click. Fonolo then rings the user’s phone and connects the two parties.
New to this release, Deep Dialing is now available to consumers directly from Fonolo’s Web page without the need to set up an account. Consumers can also Deep Dial directly from Android-powered mobile phones, using the Fonolo for Android application.
Consumers can also hold companies accountable for what they say during a call. Fonolo users can now make audio recordings of their calls, storing them for later reference and peace of mind. After the call, recordings can be played back online or downloaded.