LumenVox Becomes Speech Recognition Provider to Parallax Technologies
Parallax Technologies will develop and deploy speech-enabled applications using LumenVox's Speech Recognition technology.
Parallax will be providing speech-enabled IVRs, order entry processing, call routers, and voicemail applications that are based on LumenVox's technology to clients.
Mark Kelley, President of Parallax stated, "LumenVox's technology provides us with some of the very best in speech technologies today, at a price that our clients can afford."
Parallax specializes in the design and implementation of software solutions for the contact center. Parallax is focused on providing solutions that improve the effectiveness and performance of contact center agents with a typical ROI of six to 12 months. Parallax's core competencies enable contact centers to improve business and technology processes related to: recording voice and screen activity for performance management and quality assurance, E-learning tools to quickly disperse appropriate educational information to agents, workforce management and optimization software to schedule agents to be in the right place at the right time, and business analytics tying disparate information system together to analyze and overlay business trends allowing for immediate action.
"This partnership will not only benefit Parallax's customers," said Chris Lotspeich, LumenVox's director of marketing, "but will also continue to promote LumenVox's position in the marketplace as a premier provider of affordable Speech Recognition technology platforms."