Nuance Launches Dragon Ambient eXperience (DAX) for Telehealth

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Nuance Communications, has released Nuance Dragon Ambient eXperience (DAX) for telehealth in response to the overwhelming increase n virtual visits sparked by the COVID-19 global pandemic.

Working with electronic health record (EHR) systems, DAX securely captures and contextualizes physician-patient conversations and powers virtual exams where clinical documentation writes itself. With DAX, physicians can be onboarded and trained remotely, capture patient encounters securely, and automatically create clinical notes as a part of their telehealth visits.

Innovated by Nuance and Microsoft, DAX leverages and extends the Nuance Dragon Medical clinical documentation solution already used by more than 500,000 physicians globally, with the latest advancements in ambient sensing technology and artificial intelligence to create a fully voice-enabled and ambient exam environment for both physical and virtual visits.

"Telehealth has emerged in recent weeks as a vital lifeline for our patients and providers alike. The Nuance DAX solution for telehealth can alleviate the administrative burdens as we care for patients both in clinical settings and remotely. Because the clinical documentation essentially writes itself, Nuance DAX can allow providers to focus on the patient, save time, and comprehensively document and code patient care. Technology like this empowers providers to fully engage with their patients through the new medium of telehealth," said Dr. Yaa Kumah-Crystal, assistant professor of biomedical informatics and pediatric endocrinology at Vanderbilt University Medical Center, in a statement.

The Nuance DAX solution securely listens to the physician-patient encounter and documents care automatically across any setting, physical or virtual, and now supports primary care, urgent care, in addition to a rapidly expanding list of ambulatory specialties. A quality review process checks notes for final accuracy and completeness before provider approval and signature directly in the EHR. Early adopters of Nuance DAX, such as EmergeOrtho, Nebraska Medicine, Novant Health, and Rush University Medical Center, are seeing significant benefits, including increased efficiency and patient throughput, higher satisfaction scores, and reduced provider burnout. Examples of outcomes include a 20 percent increase in patient throughput, up to a 75 percent reduction in clinical documentation time, 88 percent increase in provider satisfaction scores for clinical documentation, and patient consent rates of more than 90 percent.

"The COVID-19 pandemic has pushed the fast-forward button on the wholesale embracement of telehealth, creating an opportunity for providers to engage with patients no matter what they're facing, and no matter where they are. Since the Nuance DAX solution works with any telehealth platform via a smartphone, we didn't spend extra time learning about new technology. Instead, we pivoted quickly to deliver the best patient care possible in this new virtual world. Technology like this is life-changing," said Dr. William Silver, medical director at Triangle Region EmergeOrtho, in a statement.

"Making it easier to document patient care from virtually anywhere has been our mission for decades, and it's even more important today," said Joe Petro, chief technology officer at Nuance, in a statement. "We are committed to helping our customers who are literally on the front lines of a global effort to battle a pandemic and care for patients. That means accelerating innovation with the use of Nuance DAX for telehealth is essential to meet these demands now and as we eventually reach a new normal."

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