Web-based Callback acts on user-initiated requests for scheduled phone calls. The technology is used to patch together a company representative and customers over the phone. By clicking on a "call me" icon on the Sterling Audits web site, users are able to enter their phone number and scheduled call-back time. Once submitted, this request is pushed to an awaiting agent, and the parties are connected over the phone. You can see this working on the "Contact Us" page at www.sterlingaudits.com.
Interactive chats and guided Web tours are also provided once web site visitors connect with agents using the Web-based callback option. These sessions can turn in to "guided tours" owing to collaboration and page push technology built in to the chat software. This is made possible based on an alliance with Telecont@ct Resource Services of Modesto, Calif. The company staffs the Sterling Audits contact center and uses Telephony@Work's CallCenter@nywhere multi-channel ACD.