UCB and Verint Announce Launch of UCB’s PD Coach App, Powered by Verint’s Intelligent Virtual Assistant

UCB, a global biopharmaceutical company working in Parkinson’s disease (PD) and other chronic illnesses, and Verint Systems Inc., The Customer Engagement Company, announced the release of UCB’s PD Coach app equipped with a patented conversational, virtual health assistant named “April,” powered by Verint’s Intelligent Virtual Assistant (IVA) solution.

April uses artificial intelligence (AI) technology to offer continuous support and encourage patient adherence, transforming the way patients interact with their healthcare. Verint automation is powering UCB’s innovative, patient-centric app—a solution that modernizes patient interactions and improves the overall patient journey for those with Parkinson’s disease, regardless of treatment.

Mike Davis, Head of UCB’s U.S. Neurology Patient Value Unit says, “We designed the PD Coach to address specific challenges that Parkinson’s patients and their caregivers may face—including its unique ability to learn and adjust to language and vocabulary for patients with dexterity and speech issues. With insights from patients on the challenges they face with disease management, April was created as more than a resource to offer information. April is designed to build a relationship with the patient and help deliver what patients value when it comes to their care.”

PD Coach April leverages Verint’s Alme Platform and Behavioral Observation System (BOS) module, allowing her to conduct evidence-based skillful conversations to actively and safely engage consumers in a way that feels natural. This platform also provides the PD Coach with general knowledge related to Parkinson's disease, enabling April to speak with patients specifically about the realities of their chronic disease.

At launch, April’s key capabilities and features include journaling and symptom tracking. She also has features relating directly to Parkinson's disease and caregiving, with knowledge that encompasses the following topic areas: PD diagnosis and symptoms, PD progression, UCB patient services, and patient support groups and events. As an AI assistant, April will consistently improve and grow her knowledge with oversight from trainers, personalizing her care support based on the needs of patients.

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