Verint Introduces AI-Infused Knowledge Management for Knowledge as a Service

Verint Systems Inc., The Customer Engagement Company, announced the release of the latest enhancements to Verint’s Knowledge Management Professional TM solution, including patented AI technology and new automation features that create an automated, intelligent and efficient way to connect people to knowledge, ushering in a new era of “Knowledge Anywhere.”

Successfully implemented by leading brands, the Verint solution features powerful cognitive search and self-learning capabilities. These combined with full API support and intelligent automation dramatically streamline knowledge surfacing and sharing. Knowledge can be delivered when it’s needed, wherever it’s needed, with industry-leading accuracy. The result is consistent, relevant content that meets customer needs across channels including the web, contact center, mobile devices, virtual assistants and beyond –helping organizations improve business efficiency and elevate the customer experience.

Unlike many other AI solutions that require large data sets and months of machine learning training, the new automated, cloud solution leverages AI to understand industry-specific concepts out-of-the-box and start delivering accurate searches right away, without cumbersome manual tagging and linking.

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