Nuance Partners with Epic for Healthcare Virtual Assistant

Nuance Communications has begun working with Epic, a provider of electronic health record technology, to create a voice-enabled virtual assistant to help disabled veterans schedule medical appointments. The new innovations, powered by Nuance's artificial intelligence (AI) technology and Epic's Electronic Health Record (EHR) system, include a hands-free virtual assistant.

Together, Epic's EHR paired with Nuance's healthcare virtual assistant technology, Florence, provide an AI-powered conversational user interface for tasks like schedulingappointments. Voice-driven workflows will be featured as part of the Medical Appointment Scheduling System program (MASS), a nationwide deployment of Epic scheduling software in VA Medical Centers.

Nuance has delivered speech recognition technology to the U.S. Veterans Health Administration System through long-standing relationships across the health system, which includes 14,000 physicians across 152 hospitals supporting more than 8 million patients annually. Nuance's clinical documentation solutions also support all branches of the Department of Defense at hundreds of facilities across the U.S and overseas.

"Nuance has invested heavily over the last decade to develop conversational and cognitive virtual assistant and AI technologies that will improve the experience of patients, employees, and providers to support our mission of delivering solutions that help our clients deliver better patient care without technology getting in the way," said Satish Maripuri, executive vice president and general manager of the Healthcare Division at Nuance, in a statement. "This is an important, invaluable initiative to help our nation's veterans get what they need faster and to become more independent. It is an honor and a privilege to do this work on their behalf. We are very focused on such deeply embedded solutions to drive value for our clients."

"We are very proud of our work with Nuance to embed their advanced AI technology into Epic's EHR to deliver next-generation assistive capabilities to our nation's veterans," said Carl Dvorak, president of Epic, in a statement. "By going above and beyond what is required by Section 508, Epic is focused on delivering a completely new experience to those veterans that have suffered physical disabilities due to their service to our country."

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