Red Box Announces OEM Partnership with Nuance Communications
Red Box, a platform for voice, announces a partnership with a provider of conversational AI innovations, Nuance Communications, Inc., which will deliver an integrated solution enabling customers to benefit from enterprise-wide voice data capture combined with Nuance’s Transcription Engine and Voice Biometrics.
The integrated speech to text transcription capability has been launched within Red Box’s latest product release. Transcriptions of pre-recorded audio will be available in 14 languages and 28 dialects and in one of three modes - accurate, fast and warp - balancing speed, accuracy, and hardware requirements and providing an extended transcription offer for Red Box customers.
In addition, transcribed data can be exported into applications delivered by Red Box’s partner ecosystem, making it easier to deliver business insights such as surveillance, audit, or quality analysis. The voice recording, combined with Nuance transcription, is the gateway to delivering future Artificial intelligence.
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Inference Solutions is recognized as the Intelligent Virtual Agent Global Market Share Leader in the 2019-2020 Intelligent Virtual Agent Product and Market Report.