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Smarsh Expands and Enhances Support for Voice Compliance

Smarsh has added support for voice content within both its Enterprise Archive and Professional Archive platforms.

Customers can now search, supervise, and play back voice content from virtually any telephony system, voice-enabled application, or media recorder. This includes support for common Voice Over IP (VoIP), mobile, trader-turret systems, legacy PBX, unified communications and collaboration platforms, or incumbent media recorders. Within customer archives, voice content is available alongside more than 80 supported communication channels, including email, instant messaging and collaboration tools, social media, and mobile/text messaging.

After voice content is ingested into the Smarsh archive, the media files, transcripts, and call metadata can be searched, analyzed, and produced in support of regulatory compliance and e-discovery initiatives.

"Driven by global regulatory requirements, multinational organizations are looking to strategically streamline and optimize their approach to electronic communications retention and oversight," said Adam Miller-Howard, Smarsh's vice president of product strategy, in a statement. "This now includes voice media and all of the various and evolving channels where this content is generated. By unifying voice media and associated transcripts with the rest of their electronic communications data, firms can standardize and simplify compliance archiving and supervisory review. They can also improve e-discovery efficiencies, all while no longer jumping between disparate archives."

With Smarsh, users can now do the following:

  • Universally search across all archived content;
  • Filter, flag, and monitor voice content against supervision policies;
  • Add voice content to an e-discovery case or supervision queue and monitor content for policy violations;
  • Produce, package, and export a granular selection or high volume of voice content in its native format for downstream review;
  • Retain voice content in a WORM-compliant format to satisfy regulatory requirements in accordance with specified retention periods; and
  • Leverage enrichment APIs to extract further business value from voice data through integration of third-party applications (such as sentiment analysis or surveillance).

Later this year, Smarsh will extend its archiving support for Microsoft Teams to include Teams voice content.

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