Minerva CQ Adds Support for Italian

Minerva CQ today announced Italian language availability for its real-time collaborative intelligence platform, becoming the first automatic speech recognition (ASR) model for Italian using the NVIDIA Riva software development kit.

The model, built with Data Monsters, boasts a word error rate of less than 7 percent.

Minerva CQ expects to go live using the Italian ASR model and NVIDIA Riva with a global energy company and major telecommunications provider in early 2023.

"We are excited to bring the power of collaborative intelligence to a broader global market, augmenting our current capabilities with English and Spanish," said Cosimo Spera, co-founder and CEO of Minerva CQ, in a statement. "The collaboration between ourselves, Data Monsters, and NVIDIA demonstrates the power of top-notch data scientists supporting best-in-the-world technology, running on state-of-the-art platforms, releasing products that truly augment the human experience with the power of artificial intelligence."

"Every customer is delighted to be served in their own language, and with NVIDIA Riva, Minerva CQ customers can now offer responsive services to millions of Italian speakers," said Hemant Dhulla, general manager of conversational AI at NVIDIA, in a statement. "The integration of NVIDIA Riva with the Minerva CQ platform accelerates call centers powered by speech AI, helping developers build customized applications in any language."

"At Data Monsters, we've been working with natural language processing for 10 years. It's hard to surprise us (we've seen a lot in the area of speech), but frankly, we are amazed at how GPU-based speech technologies have advanced in just three years," said Dan Lesovodski, vice president of AI at Data Monsters, in a statement. "NVIDIA Riva is an excellent platform that drives state-of-the-art results in real, not academic, business-ready products. We're happy to work with Minerva CQ and NVIDIA, and we believe that speech technologies will gain much wider adoption throughout the consumer and enterprise markets very soon."

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