Alston Tascom to Offer Speech Recognition Applications
CHINO, CA and SAN DIEGO, CA - Alston Tascom Inc., a provider of end-to-end contact center solutions and telephone answering systems, announced the selection of LumenVox's Speech Recognition Engine (SRE) as the platform of choice for enhancing speech-based applications. Alston Tascom will be speech enabling their Tascom Evolution product. Tascom Evolution is a digital telephony switch with an IVR and ACD, which also provides integrated voice mail and voice logging capabilities. Through the partnership with LumenVox, Alston Tascom will now offer their customers speech recognition. Wayne Scaggs, CEO and president stated, "By introducing Speech Recognition into our product line we will be able to take our already feature-rich Tascom Evolution product to the next level of sophistication that our customers have come to expect from us. With the functionality, ease of use, and phenomenal customer service of LumenVox's technology and people, our introduction of speech has been extremely rewarding."