Five9 Releases New Call Center Suite

Five9, a provider of on-demand call centers, announced today the general availability of its Virtual Call Center Suite 7, an enhanced software-as-a-service offering that delivers 30 new features, including predictive dialing, IVR self-service, advanced call routing, and enhanced reporting for inbound, outbound, and blended call center operations.

Also included are new features that drive customer campaigns for accelerated results. Five9’s new software release 7 includes features predictive dialing in vertical mode and automated list management for outbound and blended call centers that serve specific industry sectors.

The solution promises broader market coverage, quicker debt recovery, and  improved customer service and agent productivity, according to Jim Dvorkin, Five9’s chief technical officer.

"With release 7, we have introduced a number of capabilities for inbound call centers to meet the growing demand for help desk, technical support, and business continuity solutions," Dvorkin says. "Customers in retail, telecommunications, travel and hospitality, and call center outsourcing are using IVR self-service using text-to-speech, advanced call routing, and Web Integration APIs to deliver and manage customer service."