Carolina Call Center Delivers Flexible Customer Service with Five9 Software

Five9, a provider of on-demand call center software, announced today the multi-year deployment of its flexible call center software platform at Carolina Call Center. A provider of customer service to the education sector, Carolina Call Center delivers consultative support to parents, students, and educators looking for additional instructional programs to augment the classroom.

“We’ve been supporting the educational mission of the Carolina Call Center clients for a long time. Through our relationship we’ve helped Carolina Call Center scale up and down, depending on seasons, economic cycles, and client acquisition. We’re pleased our call center software continues to suit their inbound and outbound needs flexibly and productively,” said Mike Burkland, CEO of Five9.

According to Business Owner Bryan Ackerman of Carolina Call Center, “Our business looks for solutions that align with our vision for quality and flexibility. As our clients’ needs change, the global economy shifts, and our employees look for flexible work settings, including work at home, we strive to implement solutions that work well across boundaries. Five9 has aligned well with our total set of business needs.”

Five9 customers typically report that the solution is easy to learn, use, and navigate. Agents at Carolina Call Center also report a quick learning curve and agent-friendly tool. Built from the ground up with VoIP, customers benefit from reduced cost and desktop internet at their fingertips. In the case of Carolina Call Center, with business owners on different coasts and employees nationwide, they take full advantage of a Five9 Virtual Call Center that is location-independent and connects people across the call center operation.