Articles by Erik J. Martin
2023 Vertical Markets Spotlight: Speech Technology in Government
Public-sector entities can improve customer service, delivery of benefits and services, efficiency, transparency, and more.
2023 Vertical Markets Spotlight: Speech Technology in Manufacturing/Distribution
The right tech can improve productivity and enhance safety and quality control.
The 2023 State of Speech Engines
More humanlike speech leads to more intuitive interactions.
The 2023 State of Artificial Intelligence
AI's influence on speech continues to expand.
Deepfakes: The Latest Trick of the Tongue
Tips to protect your organization against the growing threat of speech deepfakes.
The 2022 State of Speech Engines
Innovation can't be denied, but challenges remain.
The 2022 State of Artificial Intelligence
Accuracy improves, but privacy concerns loom.
Captioning Sees an Impressive Pace of Progress
Technology advances are making real-time captioning possible, and progress has just begun.
Market Spotlight: Nonprofits Use Speech to Their Benefit
With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.
The State of Speech Engines
Developments come fast in a rapidly changing environment
The State of Artificial Intelligence
AI takes many forms, but they all have increased speech's usefulness
Teaching with Speech
Voice technology has infiltrated the learning environment, improving schools for students and educators alike
Speech Continues to Advance in the Contact Center
Companies should look to further automate customer service with voice technologies
Higher Learning: AI, ML, and Speech Tech in Academia
Academics are at the forefront of the biggest AI changes in the industry. Learn more about the latest breakthroughs, the questions researchers are trying to answer, and the challenges they face.
New App from Purdue Researchers Makes Programming Robots Easy
We'll soon have access to affordable and simple robots performing practical tasks, but how do we program and control these machines effectively? Researchers think they've found the answer: our smartphones.
As ADA Lawsuits Mount, Speech Tech Emerges as Key to Compliance
If you build in the right speech technology tools, you could avoid costly litigation and bad publicity
Why Virtual Assistants Need to Up Their UX Game
More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.