2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.

2024 Vertical Market Case Studies: Speech Technology in Legal Services

Voice documentation powers Lynch & Lynch's growth.

2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.

2024 Vertical Market Case Studies: Speech Technology in Healthcare

WellSpan Health delivers exceptional provider and patient experience with Nuance DAX Copilot

How to Balance Conversational AI and Privacy

Here's what needs to be in place to ensure quality data gathering but also employee protection when it comes to speech analytics.

Uncover Hidden Gems in Your CX Data with AI by NICE

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

Case Studies Provide Answers to Real-World Problems

Here's how some of your peers have solved problems similar to yours.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.