Conversational AI and voice have to be tested to ensure that they work flawlessly.
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.