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Customer Self Service

Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.

Features

Overcoming Bias Requires an AI Reboot

Biases in artificial intelligence can be mitigated with multiple programmers

Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Transforming Customer Interactions with Conversational Insight

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Columns

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

Voice Self-Service Has Become More Popular—and It’s About to Get Much Better

Conversational self-service is moving closer to reality

A Speech Translation Evangelist on the Business Opportunities in an Interconnected World

Entrepreneur Jeffry Williams, CEO of Worldwide Tech Connections, sees big challenges, and even bigger opportunities for speech tech providers, in the need to tackle the translation requirements of today's business climate.

Security Threats to Speech Apps in the Age of Deep Fakes

As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.

Speech Technology Reports and Research

Leverage RPA to Help Modernize Customer Engagement

Sponsored by Verint

Learn How to Attain Secure Customer Authentication

Sponsored by LumenVox

What To Look For In a Voice AI Partner

Sponsored by Observe.AI

Staying Connected With Your Customers

Sponsored by Concentrix

Customer Self Service Companies and Suppliers