Customer interaction technologies should support one another, not compete.
Leonard Klie //
01 Jan 2012
In IVR design, it should be about finding the right voice, not the right character.
Leonard Klie //
01 Jun 2007
When implementing a speech solution, everyone needs to be on the same page
Stephanie Staton //
01 May 2007
The latest technology goes beyond simple audio mining for words and phrases.
Phillip Britt //
01 May 2007