Service Creation and Management Solutions
Features

SoapBox API Lets Kids Have a Voice

SoapBox Labs has developed technology that enables voice recognition in children's electronics.

Genesys Integrates PureCloud with Amazon Lex

The new integration will help companies build and maintain conversational IVR flows for routing callers. (Featured on SmartCustomerService.com.)

Voicebox Launches Linguistic Code-Switching Capability

The technology allows speech systems to draw from one language to learn another.

Baidu Collaborates with Conexant on Conversation-Based AI Devices

Baidu will expedite adoption of its DuerOS AI platform by third-party device manufacturers with Conexant's AudioSmart voice solutions.

Industry Voices
Columns

Why Physicians Dislike Speech Recognition and EHRs

Unhappily Ever After

A fable about the limits of expertise

Grammatically Speaking

Setting the standard for determining what a caller wants

Updating the Standard for Spoken Dialogues

VoiceXML 3.0 should be out by the end of this year.

Speech Technology Reports and Research

Contact Center 2.0: The Rise of Collaborative Contact Centers

Sponsored by RingCentral

Learn the Difference Between Predictive and Prescriptive Analytics!

Sponsored by Verint

Learn to Minimize Fraud Risk with Multifactor Authentication

Sponsored by LumenVox

Stay Automatically Compliant with Speaker-Verification

Sponsored by Phonexia