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Service Creation and Management Solutions
Features

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.

It's a Persona, Not a Personality

In IVR design, it should be about finding the right voice, not the right character.

Enterprise Strategy: Success on All Levels

When implementing a speech solution, everyone needs to be on the same page

Advanced Analytics Offer Greater Precision

The latest technology goes beyond simple audio mining for words and phrases.

Industry Voices
Columns

Why Physicians Dislike Speech Recognition and EHRs

Unhappily Ever After

A fable about the limits of expertise

Grammatically Speaking

Setting the standard for determining what a caller wants

Updating the Standard for Spoken Dialogues

VoiceXML 3.0 should be out by the end of this year.

Speech Technology Reports and Research

Improving Speech Recognition Accuracy in Consumer Devices

Sponsored by Kardome

Six must-have components for an ideal IVR system

Sponsored by [24]7.ai

Learn How to Automate your Business with Voice Technology

Sponsored by Deepgram

Why Voice is the New User Experience

Sponsored by Deepgram